Services

SEPATON’s ContentAware™ data protection solutions include expert technical consulting services to help you reduce risk, minimize cost, and optimize the efficiency of your data protection environment. We provide a wide range of professional services engagements and advanced technical support to help you assess your environment, perform a product integration or upgrade, or tune your systems for maximum efficiency.

Professional Services
SEPATON’s professional services consultants are industry experts with extensive experience in addressing the data protection challenges of enterprise environments. We apply an industry-proven three-step methodology to ensure your professional services engagements meet your expectations for service and results.

• Environment Assessment Services quantify the efficiency and effectiveness of your current backup environment and provide practical recommendations for streamlining operations, tuning performance, reducing risk, and maximizing budget resources.
• Implementation and Integration Services aid in the installation of a new system, add performance and/or capacity to an existing system, or deploy deduplication and/or remote replication software quickly and without disruption.

Technical Support

SEPATON offers worldwide technical support services 24x7x365, and a support package is included with every product purchase. Every member of SEPATON’s technical support team is an experienced professional who is required to complete extensive, ongoing product and support training. We also ensure industry-leading responsiveness with our remote monitoring and expedited replacement parts programs.