Current Openings in Customer Service

Technical Account Manager

Technical Account Manager
The Technical Account Manager (TAM) is the technical support interface to SEPATON’s Platinum service-level customers. The TAM is an individual contributor position responsible for owning and managing the support relationship with the customer. The TAM builds strong customer relationships through constant and consistent communication during support incidents, driving them to closure. Internally the TAM is the voice of the customer, escalating support incidents to the proper organizations within SEPATON.

In order to effectively serve the customer, the TAM is a liaison between the customer and all technical resources in the company. The TAM therefore has to understand the customer’s problem from a technical perspective, explain that problem to an engineer, and communicate a solution game plan back to the customer. The TAM needs to be an engineer with customer support background.
The position will report to the Director of Technical Customer Support.

Requirements

Prior experience with providing customer support and building strong customer relationships for external large enterprise customers
Strong technical background, ability to understand and troubleshoot problems
Knowledge of one of the following enterprise backup and recovery applications:
- VERITAS NetBackup
- IBM Tivoli Storage Manager
- EMC (Legato)NetWorker
- HP Data Protect
BSCS/CE/EE
Strong multi-tasking ability in order to take care of several customers' urgent needs simultaneously
Proactive analysis of data to anticipate and address potential issues
Excellent communications skills, both verbal and written, and very positive attitude

Preferred knowledge, skills, abilities and experience:

User knowledge and experience supporting tape backup and disaster recovery, storage, and networking solutions that include:
- Network Attached Storage (NAS), Serial ATA (SATA), and Storage Area Networks (SAN) infrastructure components
- Backup and recovery
- Disaster recovery
Project management skills

Please submit resumes to careers@SEPATON.com and include the position you are applying for in the subject header.