Sepaton is the world’s fastest enterprise backup and recovery solution – delivering the performance and scalability to manage large and growing volumes of data, meet the tightest of backup windows and assure fast recovery in the event of a failure.

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Sepaton backs up 400% faster than EMC Data Domain, scales from 24TB to 2 PB in a single system, delivers industry-leading capacity reduction and is the only technology that deduplicates multistreamed, multiplexed databases such as Oracle, DB2 and SQL Server.

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Reduce the costs and improve the efficiency of your backup environment. Assure your data protection platform delivers the performance that meets your specific enterprise requirements. Sepaton consulting services make it happen.

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More than 3,000 customers depend on Sepaton solutions to assure the safety of their critical data, including some of the largest and best-known brands in world.

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For IT organizations that manage extremely large volumes of data, Sepaton delivers the fastest, most scalable and most reliable enterprise backup and recovery solution in the world.

For IT organizations that manage extremely large volumes of data, Sepaton delivers the fastest, most scalable and most reliable enterprise backup and recovery solution in the world.

Support Services

Sepaton provides 24-hour support, worldwide availability, and your choice of support packages to ensure immediate, complete resolution of your data protection issues. Our comprehensive technical support services include help desk support, issue resolution, integration services, and engineering and software development services.

World-Class Expertise, Worldwide Availability

Sepaton data protection appliances monitor the status of numerous system parameters and use intelligent diagnostics to automatically notify Sepaton technical support personnel and your administrator(s) in the event of a potential issue. Sepaton support professionals respond immediately to these alerts to ensure that your system maintains maximum availability.

Our highly trained, experienced support professionals have an expert knowledge of both Sepaton technology and the leading backup applications used in today’s enterprises. They are supported by an infrastructure and knowledge-base which enable both a quick response and comprehensive satisfactory resolution. We use a standardized process of response evaluation and escalation to ensure that all of our customers receive the same high quality, customer-focused service.

Technical Support Packages

Sepaton offers two technical support packages* – Basic and Enhanced – to address your enterprise site requirements.

Basic Support Program

The basic support program provides access to our support center Mon–Fri 8a-5p local time excluding holidays call logging, online technical support, remote monitoring, corrective maintenance, replacement parts, micro code updates, software updates, engineering and field changes and preventive maintenance. Replacement of non critical parts are provided next business day through our global logistics and field service network.

Enhanced Support Program

The enhanced support program provides the services described in the basic support program (above) plus unlimited round-the-clock access to Sepaton technical support from any location worldwide as well as four-hour on-site response times for critical events (as required) and four-hour critical parts replacement.

*Some restrictions may apply. Contact your Sepaton representative for details.


Related Links

Datasheet: Sepaton VirtuoSO